General Questions

Terms:
All orders are considered COD unless credit has been pre-established or prior arrangements have been made. We accept cheque, cash and e-transfers. Credit cards are accepted via PayPal - see link on Home page & Specials page. Terms for established accounts is 30 days. There is a charge of 2% compounded per 30 days on past due accounts.
File upload (FTP):
Files under 10Mb can be sent via email to print@arrookeprint.com. Larger files can be uploaded to ftp://arrookeprint.com. Please contact for login and password information.
Delivery:
Delivery is no additional charge to much of the Golden Horseshoe region. arrooke Print will ship to just about anywhere on the planet. Shipping costs will apply.
Canceling orders:
Orders may be canceled at any time, however customers will be libel for any work performed up until time of cancellation. Note that our printing production is highly automated and once an order for print has been sent to production after the final proofing stage there is generally approximately 1 hour before plating charges will apply.
Problems:
If there is a problem with an order arrooke Print Services will correct it. Problems must be reported within 3 weeks of receiving the order. If arrooke Print is at fault, naturally there will be no additional charge. If a problem arises from customer error, every effort will be made to soften the expense of reorder. When error is the fault of arrooke Print Services we are only libel for the cost of a reprint and not for any additional circumstance, for example; distribution costs incurred etc.

File Preparation If uncertain please ask

File Format:
Acceptable files include PDF; InDesign; Illustrator; Photoshop; Corel. MS Office files will be accepted but extra charges may apply.
Colour Mode & Resolution:
Files should be CMYK. Text & line copy preferrence is vector. Raster images preferably 300ppi. Screen resolution of 72ppi is not acceptable for offset.
Bleed & Margins:
Bleed is the extension of the artwork outside of the page size to allow for cutter variance. A 1/8" bleed is required.
Text & other critical information should be kept 1/8" within page borders to compensate for cutter variance.
Borders placed close to the trim - example, a border inside a business card - is almost certain to be trimmed uneven due to cutter variance. We don't recommend using such borders.
Ink Limit & Rich Black:
Ink limits to all colours should be kept to under 300%. For example, the total sum percentage of CMYK should be under 300%. Suggested rich black for large black areas: 40-C; 25-M; 5-Y; 100-K. All text & fine lines must be 100% black.
Transparancy:
To help avoid issues always convert spot colours to CMYK before using any transparency effects such as drop shadow.
Sheet Size:
arrooke can handle offset printing sheet size to approximately 28" x 40". Large format (vinyl, coroplast etc.) depends on material.
Imposition:
Files should be provided as '1 up'. Front/Back can be supplied as a 2 page PDF. Supply booklet files as single page. ie: a 12 page booklet = a 12 page PDF. Be sure to provide bleed where applicable.
Guides:
Layout guides are available for many of our products. Please contact to receive.
These guides are intended for use with professional design software.
Important:
All client supplied files will be looked at and every attempt will be made to correct any issues before being sent to press. Clients will be notified of problems before files are altered. arrooke Print Services IS NOT RESPONSIBLE for errors with customer supplied files - we pre-flight all files as a free service only.
Additionally, clients are fully responsible for proofreading the spelling, formatting & general layout of files prepared or adjusted by arrooke Print Services.